Questions, answered honestly

Yes. We use PCPB-approved products applied at the correct dose by trained technicians. We'll give you clear guidance on how long to stay out of treated areas and when it's safe for children and pets to return. Always let us know about infants, pregnancy, allergies, fish tanks or pet birds so we can adjust our approach.

Yes. Hotline Fumigators is licensed and approved by the Pest Control Products Board (PCPB). Our technicians are trained in the safe handling and application of pest control products.

Most residential treatments take between 1 and 3 hours depending on the pest, the size of the property and the level of infestation. Termite and large commercial jobs can take longer. We'll give you a clear estimate when you book.

For most treatments you'll need to leave the treated rooms for a short time — usually a couple of hours until surfaces are dry. We'll tell you exactly what to do before and after, including any items to cover or remove.

You should see a clear reduction within days. With some pests, like cockroaches and bedbugs, you may see a brief increase in activity first as they're flushed from hiding — this is normal and means the treatment is working. Full results typically settle within 1 - 2 weeks.

Yes. Most treatments come with a warranty period (typically 2 - 12 months depending on the pest). If the covered pest returns within that period, we'll re-treat at no extra cost. Terms are confirmed at booking.

We're based in Nairobi and serve homes, offices, institutions and commercial properties across Nairobi and surrounding areas. For locations further out, call us on +254 715 945009 and we'll confirm coverage and any travel arrangements.

We accept M-Pesa and other common payment methods. See our How to Pay page for step-by-step M-Pesa instructions. Payment is typically made on completion of the job.

For general prevention, a routine treatment every 3 - 6 months keeps most homes pest-free. High-risk properties, food businesses and institutions may benefit from more frequent schedules. We'll recommend the right interval for your situation.

Before: clear countertops, cover or remove open food, empty under-sink areas, and let us know about pets or health conditions. After: stay out of treated areas until dry, avoid wiping treated cracks and crevices, and follow any specific guidance our technician gives you. Full instructions are provided at booking.